At VMISS, we’re extremely proud of our Customer Support and Trust & Safety teams and the work they do together – they’re teams staffed by real humans who share an important goal: keeping our platform safe and free of abuse and fraud, and crafting policies that keep our customers safe. This means that when you email [email protected], you can expect to hear, usually within minutes, from a real person – a member of an entire team that’s undergone extensive training to understand all of the complexities that can come with handling abuse, and who can respond to reports with empathy and urgency.
One of the most common problems for our teams (and our industry) is spam email abuse. It makes up a significant portion of the issues that our Trust & Safety team has to handle, and it’s a problem that’s getting harder to solve every year as fraudulent users adapt to new methods of stopping and blocking abuse. As VMISS has grown, we’ve reflected on what we can do to dissuade spammers and fraudulent users from using our platform.
In response to this problem, starting today, services will have outbound connections from ports 25, 109, 110, 135, 137, 138, 139, 143, 465, 587, 993, 994, and 995 restricted by default.
Restricting access to these ports, which are used for mail delivery via SMTP, will go a long way to reducing the amount of spam transmitted from our platform.
In rolling out this new policy, our goal is to balance the need to keep our platform safe with the understanding that many of our customers have legitimate needs to send mail. We want VMISS to be the best cloud platform for developers and the customers they build for. By keeping bad actors out and our IP space free of spam and abuse, we hope to deliver a cleaner, more efficient and, ultimately, better cloud experience for you.
