Q: Why can't I connect to my IP from China any more?

A: Your service's IP may have been banned by the Great Firewall of China because the user installed VPN tunnel on the server. 

 

Q: May I get an IP replacement?

A: We apologize that since your actions have violated our TOS, you are currently not eligible for a free IP replacement. Our policy is clearly summarized on our webpage and you can read more about it here: https://legal.vss.im/.

However, you can request an IP replacement for a fee, it costs 5.00 CAD each time, 30 days between each replacement.

You can place the order here: https://app.vmiss.com/store/others/ip-replacement

Once we received me payment, we will process the IP replacement for you.

 

Q: May I request a refund for the service?

A: We apologize that since your actions have violated our TOS, your service is not eligible for a refund.

 

Customer satisfaction is very important to us, but we have a strict no refund policy. Our policies are in place to ensure the highest quality, standards, and values that our company believes in.

We hope you’ll consider VMISS for your VMs in the future.

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